Information & Customer Service

The friendly information team are on hand daily to assist you with directions, store information, mobility equipment, lost property and gift card purchases.

The Customer Service Desk is located next to Ollies Place Kidswear at the Woolworths end of the centre and is open Monday – Saturday:

Monday- Friday 9am – 4pm
Saturday 9am – 4pm
Sunday CLOSED

Wi-Fi
We offer free Wi-Fi to all our customers. Simply select FREE WIFI WAVERLEY GARDENS to connect.

Centre Directory
If you would like a printed store directory please go to the Customer Service Desk for a brochure.

Mobility Services Hire
To ensure your shopping experience is comfortable, Waverley Gardens offers customers complimentary wheelchair and motorised scooter hire. Bookings can be made simply by calling the Customer Service Desk on (03) 9547 6088 prior to your visit to ensure availability, especially during peak periods. Please note that the maximum hire time for motorised scooters is 3 hours.

Kiddy Cruiser
When visiting the centre with your children, you might like to take the kids for a ride in a Kiddy Cruiser. They are free to hire, and we even have a double cruiser! Please visit the Customer Service Desk, and ask our friendly staff for more information.

Lost Property
If you think you may have lost something whilst at Waverley Gardens you can report this at the Customer Service Desk, located next to PTC Phone Tech or phone: (03) 9547 6088.   If you find something which someone else has lost, please bring this to the Customer Service Desk, or hand it to a Cleaner or Security Guard.

Children’s Play Area
Waverley Gardens offers two children’s play areas which are available free of charge during core trading hours.  Parental supervision is required at all times.

The Food Court Playground is located in the foodcourt and is suitable for children under 5 years old.

The Magic Garden Playground is located outside Gloria Jeans near Aldi.

Parents Rooms
Waverley Gardens offers two Parents rooms, both have been awarded five stars by the Australian Breastfeeding Association – Parents Rooms have been provided for parents and guardians to take care of their children while shopping at the centre. They are located in the Food Court and near Henry’s Mercato, and include private feeding areas, microwaves, change tables and child-friendly toilets.

Restrooms
The restroom facilities are conveniently located throughout the centre.